Returns & Refunds

We take every care to ensure that your order is carefully despatched and hope that you are happy with your purchase. If you have any cause for dissatisfaction with your goods you may return them.

Unwanted Items

Items must be returned in an unworn condition as it was received (with all packaging including the shoe box) within 14 days of receiving them. We will refund the price paid for the product. This will not include postage costs.

To make a return, please email us at enquiries@solelution.co.uk for a Returns Authorisation number and complete the enclosed returns note. Post the goods along with the returns note, clearly labelled to:

SoleLution Ltd
62 High Street
Portishead
Bristol
BS20 6EH

We recommend using a tracked service, as we will not be liable for goods lost in transit or any damage or deterioration.

Alternatively, we are happy to accept web sale returns directly to either store.

Once the returned goods are received, our web team will process the refund within a maximum of 3 working days.

Please note, if goods are returned in a condition we deem unsuitable for re-sale, we reserve the right to impose an appropriate charge.

Faulty Items

In the unlikely event of goods being faulty, please contact us either by telephone (01275 843399) or email (enquiries@solelution.co.uk) to discuss the matter further.

All of this is in addition to and does not affect your statutory rights.

Please note that the above returns policy is valid for online purchases only and our in-store policy may vary. Please contact our stores directly if you wish to discuss our instore policies.